Adornbly Return and Refund Policy
At Adornbly, we are committed to your satisfaction and delivering high-quality, handcrafted ornaments. To give you peace of mind, we offer a 30-Day Money-Back Guarantee on all of our products.
Return & Refund Policy:
You have 30 days from the date of receiving your product to request a return. Please note that shipping and handling fees are non-refundable as these costs are incurred during the delivery of your order.
Eligibility for Refund:
To be eligible for a refund, the product must be returned in its original packaging and in the same condition as received.
How to Start a Return:
To begin the return process, kindly contact us at info@adornbly.com. We will provide detailed instructions on how and where to send your package. Please include your order number or the email address used at the time of purchase. We would also love to hear about your experience with the product and the reason for your return.
Note: Items sent back without first requesting a return cannot be accepted.
Refund Process:
Once your return is received and approved, we will process your refund, which will be credited to your original payment method. Please note that it may take a few days for your bank or credit card provider to post the refund.
Damaged or Incorrect Items:
We kindly ask that you inspect your order upon arrival. If you receive an item that is damaged or incorrect, please contact us right away at info@adornbly.com. We will evaluate the issue and arrange for a prompt resolution.
International Orders (Canada, Australia, New Zealand, Ireland):
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Customers are responsible for all applicable taxes, customs duties, and import fees. These charges are determined by your country's customs authority and must be paid by the customer upon delivery.
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Shipping and handling fees remain non-refundable for international orders.
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If a package is refused due to unpaid customs duties, it may be returned to us, but the cost of return shipping will be deducted from any refund issued.
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Please ensure your shipping address is correct, as we cannot redirect packages once shipped.
Order Cancellations & Modifications:
We understand that changes can happen. If you wish to cancel or modify your order, please contact us within one hour of placing it, and we’ll do our best to accommodate your request. Once an order has been processed, changes or cancellations are no longer possible.
For security reasons, we cannot redirect packages to a different address once shipped. If a delivery attempt is unsuccessful, the package will be returned to our fulfillment center and processed as a return.
Important Notes:
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Shipping and handling fees are non-refundable.
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Taxes, customs duties, and import fees for international orders must be paid by the customer.
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We reserve the right to decline refunds in cases of suspected fraudulent activity.
If you have any questions about returns, cancellations, or our policies, feel free to reach out to us at info@adornbly.com. We’re here to help and ensure your experience is delightful!
