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FAQ's

 Frequently Asked Question:

HOW CAN I ORDER ANGELS IN DIFFERENT COLORS OR STYLES?

We've made it simple for you to choose your preferred colors and styles of angels. When you're on the product page, start by selecting your desired color, then choose the quantity, and finally, click on the "Add to Cart" button. You'll need to repeat these three easy steps for each color you wish to add to your cart. Once you have all the items you desire in your cart (which you can view in the top right corner), simply click on the "Checkout" button. From there, you'll follow the steps to complete your shipping and payment information.

DOES ADORNBLY DELIVER WORLDWIDE?

Absolutely! We extend our shipping services worldwide. Our products are shipped from Phoenix, Arizona, USA, to reach customers around the globe.

WHEN CAN I EXPECT MY ORDER TO ARRIVE?

We strive to get your order to you swiftly. Typically, we deliver all orders within 3 - 6 business days within the USA and 7 - 14 business days for Canadian and UK orders. For our international customers, delivery may take up to 25 business days. While we aim for timely delivery, there may be occasional delays due to factors beyond our control. We utilize trusted couriers such as USPS and DHL, and in some cases, other reliable courier services.

HOW CAN I TRACK MY ORDER?

Once your order is dispatched, we'll provide you with a tracking number to keep you updated on its progress. If you haven't received an email with your tracking number, please reach out to us at info@adornbly.com.

WHAT ARE THE DELIVERY COSTS?

We offer Standard Shipping at affordable rates:

  • $4.97 per order within the USA
  • $7.97 for Canadian orders
  • $7.97 for orders from the UK
  • $8.97 for other international orders

For orders above $50, we're delighted to provide free shipping.

WHAT PAYMENT METHODS DOES ADORNBLY ACCEPT?

We accept a variety of secure payment options for your convenience:

  • Credit Card Payments
  • PayPal

HOW DO I REQUEST A RETURN?

Your satisfaction matters to us. We offer a hassle-free 30-day return policy. If you need to initiate a return, simply email us at info@adornbly.com. Please note that while we cannot refund initial shipping charges for returns, we are more than happy to process exchanges or provide a full refund for the item price (excluding original shipping costs) once we receive the returned items.

In the rare event that items are lost during return shipping, we recommend using a registered post service and keeping a record of the tracking details.

WHAT IF THE ITEM I RECEIVE IS DAMAGED OR FAULTY?

We take great care to ensure the highest quality of our products. However, if you receive a damaged or faulty item, please contact us at info@adornbly.com immediately. We will swiftly review the matter and work to resolve any concerns you may have.

IS SHOPPING ONLINE WITH ADORNBLY SAFE?

Your security is our priority. At Adornbly, we adhere to the highest industry standards to safeguard your personal information during the checkout and purchase process. We use Secure Socket Layering (SSL), an encryption technology that guarantees the secure transmission of your personal data. Rest assured, we do not store any credit card details. Your peace of mind matters to us.

 

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