Frequently Asked Questions
ANGELS
Can the Adornbly Angels be hung or displayed standing?
Yes, our Guardian Angels and Flower Angels can either be hung on your Christmas tree or displayed standing, thanks to their included rope and sturdy design. The Little Guardian Angel is perfect for hanging or attaching to gift packages, while the Tree Topper Angels are made to adorn the top of your tree. Angels holding hearts and stars are designed exclusively for hanging.
Do the angels come in a gift-ready package?
Yes, our Guardian Angels, Flower Angels, Little Guardian Angels, and Tree Topper Angels are carefully packaged in a beautiful organza bag, making them ready to gift. However, please note that angels holding hearts and stars do not come with an organza bag.
Can the angels be personalized?
Absolutely! While we do not offer personalization services, you can easily personalize the Guardian Angels holding wooden stars and hearts by hand. This adds a thoughtful and unique touch, making it a special keepsake for your loved ones. Please note, personalization is only possible on Guardian Angels holding the wooden star or heart, and does not include the Little Guardian Angel.
SHIPPING & DELIVERY
When can I expect my order to arrive?
We strive to get your order to you as quickly as possible. For U.S. orders, delivery generally takes 3-6 business days. For orders to Canada and the UK, it typically takes 7-14 business days.
How much does shipping cost?
- $4.99 for U.S. orders (with free shipping on orders over $50)
- $10.99 for orders to Canada and the UK
- $12.99 for international destinations
Will I be able to track my order?
Yes, once your order is dispatched, we’ll send you a tracking number to help you keep track of its journey. If you haven't received it, please don't hesitate to contact us at info@adornbly.com.
RETURNS & REFUNDS
What is your return policy?
We want you to be completely happy with your purchase. If for any reason you are not satisfied, we offer a 30-day money-back guarantee. Simply email us at info@adornbly.com to start the return process. Please ensure the item is returned in its original condition. You can refer to our Return & Refund Policy for more details.
What if my item arrives damaged or faulty?
We sincerely apologize if this happens. Please reach out to us at info@adornbly.com as soon as possible, and we will resolve the issue for you right away.
PAYMENTS
What payment methods do you accept?
For your convenience, we accept the following payment options:
- Credit Card Payments
- PayPal
ORDERING & SUPPORT
How can I contact Adornbly if I have any questions?
We’re here to help! Please feel free to reach out to us at info@adornbly.com with any questions, and we’ll be more than happy to assist you. Your satisfaction is our top priority!
