Frequently Asked Questions
- Where do you ship from?
All U.S. orders ship from our fulfillment centers in Bedford, Ohio and Phoenix, Arizona.
Most orders are packed and dispatched within 24 hours, so your gift begins its journey as quickly as possible. We ship with trusted carriers including DHL and USPS, ensuring fast and reliable delivery across the United States.
- How long does shipping take?
For customers in the United States, delivery typically takes 3–5 business days after your order ships.
For Canada, Australia, New Zealand, Ireland, and the United Kingdom, delivery usually takes 7–14 business days.
Please note that delivery times may vary slightly during holidays or periods of high demand.
- How much does shipping cost?
United States:
- Standard Shipping: $4.95
- Free Shipping on orders over $40
International:
- Standard Shipping: $6.99 (USD)
- Free Shipping on orders over $40
- Will I receive a tracking number?
Yes.
As soon as your order ships, you'll receive an email with your tracking number so you can follow your package every step of the way.
- Why did my order arrive in more than one package?
Some orders ship from different inventory locations or contain multiple products. If this happens, your order may arrive in separate packages with individual tracking numbers.
- Can I send my order directly as a gift?
Absolutely.
Many customers send our gifts directly to loved ones. We never include pricing or invoices inside the package.
- Can I include a personal message?
Yes.
Many of our gift sets include a small note card or message insert where you can handwrite your own personal message after receiving the gift. Please check the individual product description to see what is included with that specific gift set.
- Is this a good gift for any occasion?
Yes.
Our gifts are designed for life's meaningful moments, including birthdays, anniversaries, Christmas, Mother's Day, Father's Day, Valentine's Day, encouragement, thinking of you, long-distance relationships, sympathy, recovery, or simply reminding someone they're loved.
- Is checkout secure?
Yes.
Your payment information is protected with industry-standard SSL encryption, and we never store your credit card details. We accept all major credit cards and PayPal for a safe and secure checkout experience.
- What payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
- What is your return policy?
We offer a 30-day money-back guarantee.
If you're not completely satisfied with your purchase, simply contact us within 30 days of delivery. We'll guide you through the return process.
- What if my order arrives damaged or incorrect?
We are sorry if that happens. Please email us within 7 days of delivery with your order number and a photo of the item. We'll make it right as quickly as possible by arranging a replacement or another suitable solution.
- Do you ship internationally?
Yes.
We currently ship to:
- Canada
- Australia
- New Zealand
- United Kingdom
- Ireland
International delivery generally takes 7–14 business days.
- Will I have to pay customs fees?
International orders may be subject to customs duties, taxes, or import fees determined by your country's customs authority. These charges, if applicable, are the responsibility of the customer.
- How can I contact Adornbly?
We're always happy to help.
Email us anytime at info@adornbly.com , and our support team will get back to you as quickly as possible.
