At Adornbly.com, we deeply value our customers' satisfaction and strive to ensure a seamless shopping experience. Our returns policy is designed with your interests in mind, reflecting our commitment to excellent customer service.
We understand that circumstances may warrant a return, and we are here to assist you throughout the process. Our return policy spans 30 days from the date of purchase. If, unfortunately, 30 days have passed since your purchase, we regret that we cannot offer a refund or exchange.
To be eligible for a return, your item must remain unused and in the same pristine condition as when you received it. Additionally, it should be in its original packaging. We kindly request a receipt or proof of purchase to facilitate the return.
There are a few specific situations where we may offer partial refunds:
Upon receiving and inspecting your returned item, we will promptly notify you via email regarding the status of your refund. If approved, we will initiate the refund process, with the credit automatically applied to your credit card or original method of payment within a reasonable timeframe.
Late or Missing Refunds
If you have not received your refund yet, we advise you to first check your bank account and contact your credit card company. If the issue persists, please reach out to us at firstname.lastname@example.org for further assistance.
Should you require an exchange, please email us at email@example.com, and we will provide you with detailed instructions to facilitate a smooth exchange process.
If an item was marked as a gift during purchase and was directly shipped to you, you'll receive a gift credit for the value of the return. For items not marked as gifts during purchase or those shipped to the gift giver for later distribution, we will issue a refund to the original purchaser.
For return shipping instructions, kindly email us at firstname.lastname@example.org, and we will promptly guide you through the process. Please note that shipping costs for returning items are your responsibility, and these costs are non-refundable. In case of a refund, the original shipping fee will be deducted from your refund.
Depending on your location, the time for your exchanged product to reach you may vary. We recommend using a trackable shipping service or purchasing shipping insurance for items exceeding $75 to ensure a smooth process.
If you suspect that you have received a defective item or an incorrect order, please contact us at email@example.com as soon as possible. Provide a picture for proof, and we will be more than happy to assist you in sending a replacement order at no charge or issuing a refund for the affected item.
Thank you for being a valued customer at Adornbly.com. Your satisfaction and confidence in our service are of utmost importance to us, and we are here to make your shopping experience exceptional in every way possible.